So a quick note on something I learned today. A sweet customer had to pay postage in order to receive their package. I shipped my item through USPS and remembered this package distinctly because I was having trouble printing out my own shipping label.
I first put my own stamp on it and my WONDERFUL mail lady wrote "not enough postage" and placed it back in my mailbox. I then proceeded to (not my neighborhood post office) a small town post office I had never used before and had them weigh it and put on the extra postage.
All that to say, how dare they charge this customer for their mistake?! They should have charged me!!!!! Needless to say I will not be returning to that post office! On a good note I was able to learn how to issue a refund for a specified amount! That makes me excited to learn something new in regards to business.
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